Support

You have two ways to reach casino support at Slots.Ag Casino. You can also view this quick list of commonly asked questions and see if your question appears in there.

Reaching Casino Help

Live chat support is the easiest way to reach the casino. Click the support button and a chat representative will be with you soon. You can also email support@slots.ag if you have a specific question about your account or feedback@slots.ag if you have a suggestion or concern.

FAQs

You might have the same questions other players have asked. Take a peek through this list to see if you can avoid needing to reach out to casino help.

Can Players From Australia, Canada, Europe, and the USA Play Here?

Yes. The only countries barred from playing online casino games for real money at Slots.Ag are Hungary, Romania, and Russia. Players from Canada and the USA do have to agree to get casino payouts by check only, but that's the only big restriction for those players.

How Old Do Players Have to Be?

Slots.Ag Casino requires players to be at least 18 years old.

Is There a Mobile Casino?

Access the mobile casino directly on your phone or tablet through the pre-installed browser. The instant play casino scales to fit your device. You do not need an online casino app.

How Do Withdrawals Work?

If you qualify for a withdrawal, there is a $100 minimum and $2,500 weekly maximum. Casino payouts are processed on Mondays. You have to put in your request by Sunday 11:59 p.m. EST. You can only make one request per week. Additional requests will be returned to your casino balance.

Money won with the free spins or free casino cash from casino affiliates cannot be withdrawn. Contact casino support to have up to $100 of those winnings transferred to a deposit bonus.

Before your cashout request will be approved, you must have verified your account with a photocopy of your government-issued photo ID, front and back of your credit or debit card, and other documentation requested by Slots.Ag. You also must have made at least one successful deposit in the past 30 days of the win.

When you request a casino payout, be aware that you will have a $30 processing fee deducted from your withdrawal request.